We pride ourselves on our customer care to:

• Answer all calls within 6 rings
• Answer at least 97% of all calls received
• Acknowledge all written enquiries within 24 hours and respond within 10 working days
• Order emergency repairs on receipt and make safe within 24 hours
• Order all other repairs on the day of receipt
• Respond to complaints received within 24 hours, investigate and report back findings within 10 working days
• Acknowledge all reports of ASB within 24 hours
• Respond to reports of racial harassment or physical violence immediately 

Our formal commitment to customer care can be found by clicking here.

If you require further information on any aspect of our service, please contact SAHA's Customer Service Centre on 0800 970 6363 (Free from most landlines), or click here for a list of full contact options.