All residents are responsible for paying the rent or charge for the accommodation provided.

Most rents & charges are due weekly in advance, on the first day of each week.This will be stated in your tenancy or licence agreement.You can pay your rent or charge at other intervals but if you do so payments must be made in advance.

Please note, SAHA also have benefits advice and debt advice information available on this website, click on the links for more information. 

If you are a resident of a hostel or other service not directly managed by SAHA you should consult your local centre manager or project worker for rent or charge payment options.

You can pay your rent or charge in the following ways:

Allpay

You will be given a swipe-card at the beginning of your tenancy or licence which you can use to make payments at any Post Office with cash, cheques or debit cards.  You can also use the swipe-card to pay by cash at any local store displaying the PayPoint logo.  Or you can pay using cash or debit card at any local store displaying the PAYzone logo. you can also pay online at http://www.allpay.net/

To assist you in finding your nearest payment outlet please go to www.allpay.net/outlets

Direct Debit

Contact the Customer Services Centre for a Direct Debit Instruction form, fill in all of the information requested and send it back to us to the address shown on the form and we can set this up for you.

Standing Order

You can also pay your rent or charges by bank or building society standing order.  Please ask us for a standing order form, which you will need to complete and send to your bank or building society.

We must make sure your resident reference number is quoted in order that your rent is correctly credited.

Postal Orders

If you do not have a bank account you can purchase postal orders from the Post Office and send them to our Head Office.  Please remember to include your reference number together with your name and address to ensure that your account is correctly credited with the payment.

Direct to Staff

In exceptional circumstances you may be unable to pay rent or charge through the bank and may want to give it to your Housing Officer or another member of staff.  All staff who are authorised to take payments carry official receipt books and should show you their SAHA identification before taking payment.  Please make sure that you are given an official receipt, bearing the SAHA logo, which states the date, your name and address, amount of payments made, whether by cash/cheque/postal order - and the name and signature of the member of staff.

Please keep the receipt safe because we may need to inspect it later if there is any query about your payments.

By Cheque

You can post payments by cheque to:

Salvation Army Housing Association
Finance Department
Barber Surgeons Hall
1 A Monkswell Square
London
EC2Y 5BL

Please remember to include your name, address, and resident reference number.  Cash should NEVER be posted.

Housing Benefit Direct

If you receive Housing Benefit you can ask the local authority to pay it direct to the Association.  If your circumstances change, (such as changes to your income), you must inform the local authority immediately.  If direct payments are agreed, you will receive a letter from the local council confirming the arrangement.

Go to the benefits advice area of SAHA's website for more information.

Difficulties in Meeting Payments

Any resident who has difficulty paying, should contact his or her Housing Officer or Project Worker.  They will be able to offer you help and advice if you need to claim Housing Benefit. They will also be able to give you general information and advice about benefits to check that you are claiming benefits you are entitled to. If you need more professional advice and assistance with debts, staff will be able to refer you to a local debt advice agency. The National Debt Line is an agency that can offer support and advice regarding debt. The number is 0808 808 4000.

Go to the debt advice area of SAHA's website for more information.