What difference have Residents comments made to services?

Mar 2010

You said…

In a Customer Panel Survey residents told us that they measure ‘Value for Money’ by looking at; quality, cost and reliability, with cost being the most important consideration

We did…

We took these, along with other comments made by residents on Value for Money, into account, and fed these into SAHA’s ‘Value for Money Strategy’. The strategy sets out how SAHA operate and provide Value for Money to residents and other stakeholders. You can request a copy by contacting Customer Services.

Dec 2009 You said...We did...

You said...

During the STATUS survey you told us about areas of dissatisfaction within the services you receive.

We did..

Following consultation with residents SAHA put in place Local Area Action Plans targeting the areas of dissatisfaction for each scheme. U SAI

You said..

You met SAHA's Resident Involvement Co-ordinator to tell SAHA what you think about the ways residents can get involved in inproving service deliver, giving recommendations on how we can improve.

We did..

We have now developed an impact assessment which includes resident's recommendations on how we can improve our activities. Copies of this can be found on the website under Resident Involvement.