What difference have Residents comments made to services?

July 2011

You said…

Residents did not know about the different ways to pay thier rent. 

We did…

We now publicise different ways to pay your rent on the back of all letters sent by our Recovery Officer and in the Resident Handbook Section 5 - Your Rent and Service Charge.

You said…

Residents asked for an explanation of their rent statement

We did…

 We explained the rent statement in full on page 3 of the Summer 2011 issue of the SAHA news. A copy of this can be seen on our website, you can also request a copy via customer services on 0800 970 6363.

Dec 2010  You said...We did...

You said...

 During the STATUS survey you told us about areas of dissatisfaction within the services you receive.

We did..

Following consultation with residents SAHA put in place Local Area Action Plans targeting the areas of dissatisfaction for each scheme. U SAI

You said..

You met SAHA's Resident Involvement Co-ordinator to tell SAHA what you think about the ways residents can get involved in inproving service deliver, giving recommendations on how we can improve.

We did..

We have now developed an impact assessment which includes resident's recommendations on how we can improve our activities. Copies of this can be found on the website under Resident Involvement.